The following Terms and Conditions apply to the use of this website as well as all transactions conducted through the site.

 

Legal Notice

All notices from AcuKnee to you may be posted on our website and will be deemed delivered within 30 days after posting. Notices from you to AcuKnee shall be made either by email, sent to the address we provide on our website, or first class mail to our address at:

1193 Alice LN
Farmington, Utah 84025
844-AcuKnee

Delivery shall be deemed to have been made by you to AcuKnee five days after the date sent.

Copyright

All content appearing on this Web site is the property of:

AcuKnee
1193 Alice LN
Farmington, Utah 84025
844-AcuKnee

Copyright © 2013-2014 AcuKnee. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2013-2014 AcuKnee. All rights reserved.

Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by AcuKnee. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of AcuKnee or any third party, except as expressly granted herein.

Use Of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. AcuKnee and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if AcuKnee believes that customer conduct violates applicable law or is harmful to the interests of AcuKnee and its subsidiaries.

Privacy Policy

Important information regarding the use of this site.

ACUKNEE is committed to ensuring the privacy of your personal information and this privacy notice is designed to tell you which information we collect from you, how this information may be used and how it is protected.

COLLECTION AND USE OF PERSONAL INFORMATION

ACUKNEE limits its requests for information to what is required to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of user information that may be collected may include your name, address, telephone number, e-mail address, credit-or debit-card information, a description of the item requested or purchased and the IP address of your computer.

Navigation Information

Even if you do not make a purchase on our site, we have the ability to track usage of our web site – including the server from which the site was visited. This information is not used to track information about individuals, but is used on an aggregate level to customize our site, improve the on-line experience and plan advertising and promotions.

Information Voluntarily Provided

There are times when you may provide information to us voluntarily. This occurs when you provide your feedback to us through e-mails, return forms, letters or telephone calls. We use this information to respond to your query and to keep track of customer feedback.

Internet Database

ACUKNEE uses an Internet database to allow consumers to store their shipping and billing information, track the status of their order, list previous orders and retain email preferences. Registration is entirely voluntary and you have the ability to correct or delete the information at any time. This information is accessed through the “Sign IN “ section of this site.

Marketing Information

ACUKNEE does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. Customers can opt-out of receiving information by using the “unsubscribe” option in any marketing e-mail that they receive or by changing their preferences in the “Sign IN” section of the site.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  Google Analytics use “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google servers.

. The IP-anonymisation is active on this website. Please note that on this website, Google Analytics code is supplemented by “_anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).

Google may use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.

The IP address that your browser conveys within the scope of Google Analytics may not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser:http://tools.google.com/dlpage/gaoptout?hl=en.

DISCLOSURE AND RETENTION OF PERSONAL INFORMATION

AcuKnee will only share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. We will not disclose your personal information to any third party without your written consent unless required to do so by law.

AcuKnee keeps your personal information for only as long as required to fulfill the purpose for which it was collected. In some cases, such as credit- or debit-card purchases, we are required by law to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.

ACCURACY AND PROTECTION OF PERSONAL INFORMATION

AcuKnee relies on our customers to notify us of any changes in personal information. Should inaccurate information come to our attention, we will investigate and correct the information and, if necessary, advise you of the change. Only those staff members who need your personal information in order to respond to your requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorized access and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.

Transaction Security

In order to make every effort to ensure that your experience at AcuKnee.com is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs).

To be sure you’re browsing secure pages for transactions, check your Web browser’s status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in your web browser to tell you that you are viewing a secure web page. Also, all browsers display an “s” after the “http” (https://) in the Web site address to indicate that you are in a secure environment.

ACUKNEE SAFE SHOPPING GUARANTEE

We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at AcuKnee.com. Under the Fair Credit Billing Act (FCBA), your bank cannot hold you liable for more than $50.00 of fraudulent charges. For more information on the FCBA, visit http://www.ftc.gov/. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

ACCESS TO PERSONAL INFORMATION

ACUKNEE is committed to ensuring that we have no personal information about customers that is not absolutely necessary in order to provide them with excellent service. We are also committed to ensuring that information about our customers is accurate and up-to-date.

In order to ensure compliance with these policies, ACUKNEE has appointed a Privacy Officer to oversee all aspects of its privacy policies and practices. If you wish to know what information we currently have about you, or are dissatisfied with ACUKNEE’s privacy policies or practices, you should send a written request or complaint to the Privacy Officer at the address below.

ACUKNEE.com Privacy Officer
3112 Lakeview Cir.
Layton, UT, USA 84040

The Privacy Officer will investigate the matter and respond to your request within 30 days. In the event that you become aware that the information we have about you is incorrect, you should notify the Privacy Officer, who will ensure the information is updated. In the case of a complaint, the Privacy Officer will take corrective action (if necessary) and will advise you of the steps taken to correct the problem. If you are still unsatisfied with the actions taken, you may be entitled to make a written complaint to the appropriate government or legislative body. Effective Date: September 1, 2011

© ACUKNEE LLC 2013

Consumer Agreement

You should consult your physician prior to use if you have any of the following:

  • Epilepsy
  • Cardiac pacemaker
  • Pregnancy
  • Neoprene allergy
  • Signs of infection

Always refer to the user manual if you are unsure about anything.

AcuKnee devices are designed to be used following our strict treatment protocol and guidelines.  AcuKnee LLC is not responsible for any damages when used otherwise.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. AcuKnee is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site.AcuKnee makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. AcuKnee SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL AcuKnee BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

— OR Depending on State —

The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by AcuKnee.

The references and descriptions of products or services within the Web site materials are provided “as is” without any warranty of any kind, either express or implied. AcuKnee is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information (“advertisers”), and not AcuKnee.

The inclusion of material on this server does not imply any endorsement by AcuKnee, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although AcuKnee tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

Return Policy

You may purchase merchandise from this website by using any one of the payment options listed.  AcuKnee reserves the right to change its payment procedures at any time without prior notice to you. View the returns page for more information.

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